The place is so organized that it makes it easy if you are looking for a specific item. The store's Rep was knowledgeable and didn't mind helping. Merchandise in excellent condition.

Very nice clothes for low prices lots of girl clothes to choose from for my niece.

Thank you Kimberly!! We so appreciate your kind words!!🥰 Hope to see you soon!

Great prices and variety!! Staff extremely helpful too!!

Thanks Elizabeth! We really value your opinion!❤️ We hope to see you again soon.🥰

I love this store! Lots of things to choose from and everyone was so helpful and friendly!

Thank you Melanie! We do try to make it a fun place to shop! We ❤️ all of our friends who come to Then Again!! Thanks again!

Then Again is an awesome place to shop!!! Everyone there is so sweet, they always treat customers so well 🙂i have sold to them several times and they are always fair with what they give you!!! And I really appreciate the Christian music being played in the store., I love it!!!🙂Then Again is the best consignment shop around, i won't go anywhere else!!! They have amazing customer service!!!🙂

Thanks Nicole! Hope to see you again soon! :)

Good Selection friendly people, I could have done without the Jesus music but this is Alabama so!!!

Thanks Erin!! You always make our day brighter!!

I really love going to Then Again. Stacy, as well as the other ladies who work alongside her, are so sweet. There are always amazing finds!

Awesome store!!!! All your favorites in one place!!!!  Great prices and selection!!  Super friendly atmosphere. Have shopped with them for years. Don’t miss out!!!

I went into this boutique and was treated like family. I felt very comfortable and knew that Stacey valued me as a customer. I was happy to spend my money with Then Again!

I buy lots of Ralph Lauren & Vineyard Vines for my 2 boys here. Everything is in excellent condition. I love the shoe selection on the women's side too. I recently sold to Then again for the 1st time. It was fast and easy and she pays fair prices, much better than other similar places I've tried. I have another load to take soon and I'm excited to see what's new in the store.

Excellent customer service, excellent choices at great prices! I live 2+ hours away, but make sure I stop in each time I'm in B'ham. I've shopped here for years for myself, my children, and now my grandchildren! Then Again is THE BEST!

The owner, Stacy has always been extremely helpful and welcoming! The store has several name brand clothing items as well as shoes. Great prices on new and slightly used merchandise! Definitely going back!!

Love this store! Has a HUGE selection of great, current fashions, purses, shoes and accessories, including kids clothes! Visit soon!

This is one of my absolute favorite shops. I always find so many things I like for my little girl that I have to narrow it down every time I go to what I will get for the day. Love this store!

I just love this place. Super clean and fancy!

Love, love, love this store!!  I can find the same boutique clothing I see in new stores for half the price! They also have great deals on clothing for my son!! I definitely recommend Then Again  to all my friends!!

Great quality items for adults and children. Very friendly staff. Visit the shop at least once a week.

Great selection to choose from! Glad I found them on Facebook!

I have been shopping at Then Again since 1998! They have up to date clothing and have it organized by size and color! They also have a kids area for your child to watch t.v. and play with toys. I love shopping there because you can shop several different stores and brands all in one place. The owner is picky about what merchandise she takes - so everything is in great shape. I would say this is the best place to shop in Birmingham!

I LOVE this place!! I buy my clothes and my boy's clothing at Then Again! They have great shoes and jewelry as well. If you like trendy clothing at great prices - this is the place for you! (It smells great too)

They have a great selection of clothes, shoes, and jewelry at great prices!  The people who work there are always helpful and so friendly.  I love shopping there.

My coworkers and I visit this store weekly and always find great treasures for ourselves and our kids!

This is absolutely my FAVORITE store in town! Consignment or retail!  Then again is always the first place I look when I am looking for something for my kids or myself. The owner is always nice and helpful, but let's you look around without bugging you. I can not say enough good things about this store!

Love this place!! I've been shopping here since 2001. Great selection and prices!! When my kids or myself need clothes this is the first place I go.

Thanks - we try - not always successful - but we try! :)

Great variety of merchandise, organized, clean and neat store.

Thanks so much Jason!! :) We love Van too!

They have awesome clothes at very low prices. My son's mother buys a lot of his clothes there and it's nothing but quality merchandise. The owner is very thorough when purchasing items. This insures quality clothing. My son LOVES going there to visit Stacy. He has been like that since he was a little child. Great consignment store.

I love Then Again! Great selection of clothes and shoes!

Ive read some of the previous reviews and I dont know what some of you are complaining about! Im assuming the lady who buys the clothes didnt take half of your clothes and so your mad. Let me give a REAL review of this store. If you want NAME brands, not walmart and target, but name brands like White House Black Market, Ann Taylor Loft, Chicos, Miss Me, Limited, Gap, Banana Republic, Anthropology, ect... This is the place for you! The womens clothes are trendy and up to date. The store is very picky about what they take...I would know since i sell stuff there all of the time. The childrens clothing is excellent. Lots of boutique clothing and trendy clothing for children that are age appropriate. Sure you can buy a walmart outfit for $15 (if your lucky) or you could buy your child a gymboree, gap or boutique outfit for the same price! The staff in this place are not rude they are real! Real people who have real conversations and love to get to know their customers. I have been a customer at this shop for 15 years! They know my husband and my children by name! How is that rude? If you want a real consignment shop, NOT a THRIFT store then go try this place out. If your looking for walmart and target stuff marked at $1, go to a thrift store...oh wait...thrift stores cost more than that!

I love this shop!! They have GREAT QUALITY clothing for a great price! The people there are friendly and will actually help you find what you need. I don't buy my or my child's clothing anywhere else!!

I think the prices are great! The clothing is like new and mostly all name brand or boutique!

I always find something great at a reasonable price.  I really like this shop.

Thanks Kelly - hope to see you again soon!

Lots of unique items that are in great shape but $$$$ are very high for a resale shop.

Thanks Jeff! I'm sorry y'all couldn't find a dress. We have gone so casual here - we have limited our dress selection. Hope to see you again, Stacy

Took my wife here. They had some nice brand name things. Unfortunately, my wife couldn't find a dress in her size with the correct length that she liked.

Thanks Leslie! We try to keep the prices at least 50% off retail. It's a tricky balance between paying the customer what their clothing is worth and keeping the prices reasonable. Hopefully you'll give us another try soon. Thanks, Stacy

Nice selection of designer brands and awesome kid clothes but a little pricey for my blood.

If your in, sign up for the email list to receive coupons. Prices are higher than most consignment shops. But quality and selection are great.

Hey Danielle - so sorry you didn't have a great experience last time you were in the shop. We do get carried away talking to each other here sometimes. Sorry we didn't give you the attention you deserve. Please try us again sometime - Thanks! Stacy

Used to really love this place. Its just ok now. Not sure what the deal is... but we have been here several times and each time we have overheard snobby/rude conversations coming from the employees. They need to work on being genuinely kind or practice the " if you can't say anything nice, don't say anything at all", especially in front of your customers..It leaves a bad taste and makes ppl uncomfortable to have to listen.

Seemed well organized for a clothing resale store, but I just got a glance since that was not what I was looking for.

Hey Tyler - I'm so sorry you didn't have a good experience at Then Again. If you don't mind me asking what day did you come in? We try to help each and every customer. Please consider giving us another chance in the future. Thanks, Stacy

They are way to over priced for a consignment store! I can go buy brand new clothes for what they charge. Also the lady in there wasn't very helpful or friendly! She stayed on her cell phone talking most of the time that I was there. I will never go back!!!!

this place is so overpriced i was shocked. i can get cloths for the same price at walmart and target brand new. so awful

Way too expensive!! U r better off to go to any department store in the world to buy your clothes because she has her used clothing marked at 30$- 40$ an item!! U can go purchase the same item cheaper and get it new from the store it originally came from.

Not impressed, things were overpriced for 2nd hand goods.

I'm so sorry to say that I don't remember seeing you with 4 boxes that we went through on Saturday. We did deal with a gentleman with 4 boxes - and we explained to him that nothing was wrong with the clothing. I did pull out the majority of items and look at them - unfortunately - they were not the type items that we are taking at this time. Yes - some were winter - and yes some were business items - but per our website and phone instructions we do not take business clothing. Also per our website we prefer all clothing to be brought in a basket, a tote, shopping bags, or hung. I hope I was able to clear up any confusion and if you have any other questions - please feel free to call us anytime. Again I am sorry if we were not clear at anytime during the buying process.

I was very disappointed when I brought 4 boxes of clothes to consign. They were only accepting spring /summer, which is fine. I had lots of those in my boxes. Lots of shells for business in excellent condition. They didn't even pull the items out of my boxes to consider. They just rummaged quickly through them,, in the boxes, and said nothing was of interest. I would have been ok had they actually pulled out the items before making the decision, but just a cursory glance is not acceptable. Selection for buying is good but selling side I would not recommend.

Courtney- I'm so sorry we forgot your item and yes we do get loud here when we work together. We are here more than home so we probably discuss everything under the sun - women! As to the "black girl" comment - I have no idea who said that - but I will ask around. We are Christ followers here at Then Again and try to treat everyone with respect! We are human and fail at that daily. I'm sorry if you felt slighted in any way - and hope you will give us another chance.

Clothes are a little overpriced, but that’s up to what you’re willing to spend. I was not greeted or checked on, but a white customer was. There were 3 ladies working behind the counter. They were having a very loud conversation that customer’s didn’t need to hear. I could hear it from the childrens area on the other side of the store. I realized when I got home that an item I purchased was not in the bag, so called back to pick it up the next day. The lady working greeted me and was nice, but as I’m walking out she is on the phone (speaker or just loud enough for me to hear). The woman otp, asks something about the item and the lady that just helped me said it was an item she forgot to bag the day before. As I am walking out, I guess the woman otp asked which customer it was, and the employee in the store says, loud enough for me to hear, “black girl”. Has some cute vintage items. Also some cheapies. Very inappropriate conversations and terrible customer service.

I have a good website but when you go to the store so you're closer than the lady is rude and very picky I won't be shopping there

Shandy - so sorry we did not communicate our buying policy clearly with you. Yes - we are selective with merchandise. We would love to buy a wider variety of items - but we only have limited space.

Extremely picky on buying clothes! I had so much stuff! Very nice clothing and dresses.  Most of it never worn with tags and expensive from Macy's.   But all she says to me was "you have mostly Carter's clothes and we don't want those" Which was a complete lie! Plus... I looked around the store. I wouldn't buy anything there. Very overpriced (most things cost more than you could buy new)  and dust covered everything.

They got same stuff at thrift stores like salvation army for $8 more! Dont go here unless ur sum dumb person who will pay almost 20 for a plain t-shirt xD

Very inflexible.  Although it says on website 10:00-12;00 for accepting clothing, I called in advance at 11:45 and said I might not be able to make it until 12:30 and was told they stopped abruptly at noon accepting clothes. LOL.  There must be a huge lunch rush.
Yes, I understand a business must have rules, but in my opinion this is very poor customer service.  Excellent customer service would make a small exception in order to let a new consignor know that their business was welcome.  Apparently mine is not, so I will not be doing business with Then Again, and will be sure to pass along my experience with Then Again, to friends who consign.

so im a teen  that  wanted some money so i can go shopping for my next school year and  to help my parents out with some money i decided to give some of my  unwanted clothes to the consignment shop. so they only accept clothes on tues-thurs and my parents was like in oreder to get money and them wanting your clothes go wash them and iron them and fold tthem neatly. so it took me all day and night to wash these clothes because it was three bags of clothes. then i was happy i was done washing  them  so i started iroing them. mind you this is monday night because i wanted have every thing perfect. so on the day of bringing my FRESH WASHED CLOTHES AND IRONED COLTHES to then again i was happy and i called to let them know i was coming. so onced i showed one o the ladies it was three baskets of clothing so was like great let me sit on the couch and look throuh  them so i was excited. MIND YOU I HAD THINGS FROM JUSTICE,BELKS JCPENNYS AND RUE 21 so the lady was like we already have things like this in the store and i asked her SO ALL THESE U DONT WANT NOTHING and she was like yes. so me even though im a teen but my feelings was kind of hurt because i put all my effort into this and i didnt get anything. so as a good person i just took it to hannah home for someone else to get goo value out of it. I FELT LIKE THE COULD HAVE TOOK SOMETHING IN STEAD OF JUST SAYING WE DONT WANT NOTHING. this happen last summer of 2014 and its the summer of 2015 and i want to get some money again   and no i have some polo and holister but i will not go there becuase of want they did. BUT GO THERE IF YOU WANT IM NOT STOPING YOU JUST DONT PUT ALL YOUR EFFORT INTO SOMETHING AND YOU DONT GET ANYTHING.

I recently stopped by Then Again in Hoover to have some nice dress clothes and formal wear reviewed and had everything on hangers as respectfully requested on their site and was very disappointed in the way in which the management responded to our items. We had some nice name-brand clothing, with some being worn maybe once or twice. Without scanning through more than 5-6 articles of clothing, the owner quickly let us know those kind of clothes (Juniors & up) weren't her niche. I was surprised, but understood until I went in the store and saw her counterpart folding cheap looking clothes she had just pulled from a bin. I was going to take the items that Then Again turned away to Hannah Home because I figured that would be the easiest thing to do. Anyhow, I ended up taking them to Consigned Design in Alabaster and they accepted about 95% of what Then Again had turned away. Bottom line, I would never do business with Then Again and am here to sing the praises of Consigned Design as their customer service and overall business platform seems to be more streamlined and professional. Don't waste your time taking gently used clothes (of any age) to Then Again in Hoover.

This place has a few peices that are nice but most of the store is overcrowded with worn and outdated clothing.   The children's selection was pathetic.   And the owner and her employees are extremely rude.  When bringing in items to be consigned she just heaps the clothes in wrinkled piles and offers pennies on the dollar for the clothes she decides she wants to consign.  There is a little thing called customer service and this place needs to be educated in that area and apply it to the store.  I doubt I will ever try to consign or shop there again.

Then Again

Eve Devould

Luis Rdgz

Kimberly Madden

Elizabeth Bunton

Melanie Lippeatt

Nicole Jacobson

Erin Walker

Sharron Bailey

Carman Currenton

Stephanie Herrod