Thank you for your kind words Kenneth! We're thrilled to hear you enjoyed our selection of unique pieces. We look forward to serving you again in the future!

Great store with many unique pieces.
I highly recommend.

Thank you so much for taking the time to leave us a super kind review! We appreciate you! 🤍

Encore is my favorite furniture store in Birmingham, and just one of my favorite stores in general. I’ve purchased several pieces of furniture from them over the last couple of years, and all have been great quality. The staff is so friendly and helpful the minute you enter the store, I always leave with complete confidence in my purchases. I would highly recommend them to anyone looking to purchase new furniture or home decor!

Thank you so much for this sweet review! We appreciate you! 🤍

I love Encore!! I am always welcomed with smiling faces and warm embraces. I especially love their jewelry selection and all the beautiful candles. Thank you Sarah, Abby & Riley for all the help!!

You are so sweet!!! We enjoyed y’all too! Thank you for taking the time to leave this review. It means a lot. Can’t wait for you to come back to see us!

I experienced the best customer service I've seen in years at this location. Upon entering the store my husband and I were greeted by all staff members. We were made to feel at home from the onset. As we walked around the store, the sales representatives inquired if we where finding everything we needed. Although the sales representative may have been working with other customers they also checked in on us from time to time. This experience warmed my heart. This store is one of my favorite places to shop. Awesome services ladies.

Thank you so much for taking the time to leave us a kind review! We appreciate you! 🤍

Wonderful furniture and employees.  It's always a pleasure walking through here.

Cindi,
Thank you so much for taking the time to leave us such a kind review. Stop by anytime!

Full of beautiful furniture & decorations.

We appreciate you so much for taking the time to leave us a review. We really value you as a customer! Thank you for always shopping with us. Come see us soon!

I absolutely LOVE this store. I have bought countless items from them and have never had any problems. The staff is friendly and very professional. You have to take time to browse because there are always new beautiful surprises around every corner. I highly recommend.

Thank you so much Paula for leaving us such a kind review! We will be sure that Sarah knows. She is one of our bright stars around here!

Fantastic!!! Sarah made me feel like I had a personal shopper

Thank you so much for the review! We really appreciate it.

Friendly, courteous and very helpful. Reasonable prices.

Large warehouse with great selection and prices.  Bought 3 rooms of furniture for our son's first home.  We'll be back!

Really cool furniture store with an amazingly friendly and helpful staff.

Love this place! Great stuff, awesome service! We will be back.😁

Staff was very kind! Very clean, everything looked very nice, great furniture!

Was super happy with their customer service. :)

Thank you for such a raving review! We appreciate you taking the time.

I absolutely love this store. Have purchased a sectional & others things. The staff are all super friendly. They are willing to help, but are not pushy sales people. That makes the shopping experience nice. Encore always has a good variety of things for many styles. I keep an eye on their social media, since they post their latest inventory there. The manager always goes above & beyond for you. The design consultants know what they are doing. If you have never shopped there, don’t wait to check it out!

I could spend hours in this place. I want all the things! The staff is super efficient and helpful every time I make a purchase. Highly recommend for anyone needing a high end look for all pice ranges.

I absolutely LOVE Encore! The staff is so friendly and I am always greeted with a smile! They have a great selection of classic styles, but also unique pieces. I almost never leave empty handed!

Love this place... came in and was greeted by Tori , an employee, started talking to her about what I wanted or what I was thinking . She quickly took me around showing me what she liked and what she thought I would like by the end of our conversations, I let her have free reign and she basically furnished my entire new house.  She was extremely pleasant to speak to, has excellent taste , and went above and beyond to help me.   Since then I have bought several other items from her suggestions.  I had a great experience.  Tori was amazing.

They have a huge selection of new furniture that is very reasonably priced.

They sell lovely furniture at reasonable prices

Great place and great selection! Friendly sales staff, and always something new every time I go there.

Loved it! My aunt suggested I go here since I was new in town and needed a few pieces for my house. Beautiful well made pieces and really good prices! The staff was very friendly and helpful. My new go to place!!

Very helpful staff. The eclectic selection was great and very reasonably priced!

Great store with great people.   Nice furniture at great prices for your home.  I have bought a few things from them and like their service and inventory.

Great selection of new and consignment items. Can always spend hours looking around. Love it!

I absolutely love.love.love all the items I purchased a couple of weeks ago!  Every morning when I walk through my den I am so thankful that I stopped by Encore that day.  Had no idea I would be buying several items, but thrilled with my purchases.  The new Mango coffee table that I now have actual made it all come together!  It is perfect.  Thank you again for a great experience and I will be back soon!  Oh, the delivery guys were wonderful!  They are a great asset to your company and put the icing on the cake for a perfect experience with my second visit back to Encore.

Great place and has a large selection of things you don't find in other stores.

Nice selection!  The employees are very helpful.

Encore has a huge showroom of furniture for most price ranges.   The staff has always been very helpful and friendly.

Great place with a wide selection of stuff. Staff is helpful also

I just looked through Encore. Got some friendly and knowledgeable input from some of the staff. As soon as I can get measurement I will be purchasing from them.

It is a wonderful place to shop for furniture and prices are affordable.

Incredible selection of furniture. The store literally keeps going and going. Prices seem a little high but watch for deals

I thought this was used furniture being sold on consignment , but that is not the case.  It is new somewhat upscale furniture.  It is a bit pricey but nice furniture.

Nice place, nice furniture nice doodads. A little expensive.

Jason, sorry for the confusion.  There are consignment booths starting right inside the front showroom and yes there are $1500 chests, not likely used unless it was a special antique.  We have furniture at all price points.  We have over 200 vendors ranging from value lines to higher end, many are not necessarily labeled with the “brand”.  We are a family run business and work very hard to do high volume and work off the lowest margins possible to pass the best possible prices to our customers.

Went for consignment. Prices were outrageous! 1500 for a used chest of no name brand. Consumer"s are smarter than this. Best I can say was consignment was in very back. Place was clean.

Have you called & spoken to anyone recently? We are certain there must have been some miscommunication along the way.
Can you please send a private message to us on Facebook or Instagram? I will speak directly to you. We will get this figured out & make this right. We would not purposefully charge you without giving you your product. We apologize for any inconvenience. We are in the service of making our customers happy.

I purchased 2 fern pictures and the 3rd picture from this group was out of stock. I was fine with only purchasing the 2 they had in stock but the sales person rang up 3 pictures. No problem, but at the time I didn’t understand they wouldn’t ship, which is ridiculous when I’m willing to pay shipping. I live way too far to come back to pick up. I did actually make a trip back to the store over a year later to pick up the 3rd picture they had charged to my card. I spoke with a manager who said had sold my picture (which I had already paid for) but would re-order and contact me to make yet another trip to pick up. I never heard a word back and haven’t been able to make the trip to confront them again. Why would I go back after the first trip when they told me they had sold my picture which I had already paid for? This business charged my card and refuses to produce what I paid for. Nothing less than theft. I would file a case in small claims court but after the fees,  it would cost more than I paid. They charged my card and then re-sold my picture without refunding me. This is theft.

We are not quite understanding the point of such a low review. You came into our store to purchase products & you were told that some of the merchandise was not available at the moment & you agreed to wait on it. Anytime that we have spoken to you since then, we have given you the information from the manufacturer that has been given to us. Unfortunately, these products are back-ordered. Things that are completely out of our control. Our Manager reached out to you today. You were unwilling to listen & come to a compromise. You have also had over $1000 worth of merchandise in your possession since April 2021 that was unpaid for until today. Also, today on the phone you stated that in your own business that you want people to treat you poorly if things happen out of your control. That doesn't make much sense. We did go above & beyond for you. It's a shame that you felt the need to take the time to leave such a poor review.

We're sorry you weren't happy with our selections and pricing. You're right- our consignment inventory is dwindling because customer demand for it is, too. We try to listen to our customers and tailor our buying to what's selling, which, in our case, has been new better quality furniture. If you were unhappy here, we would have been happy to direct you to some true vintage and antique shops near us. We hated to read this review, but we've got to keep following our customers' demands.

They have no vintage and very little consignment. Every thing is EXTREMELY overpriced. Not going back, interior designer and my customers will not appreciate their steep prices.

Sad, was one of my favorite stores.

We really do apologize for any inconvenience that took place on Saturday. We did everything that we could to try to rectify the situation. Due to Covid, there was no way that we felt comfortable going & removing furniture from someone’s home & giving it to you. There was an honest mistake made, and we own up to that. We tried to fix it- we even offered a refund plus a gift card. We really do hate that you left unhappy, and we apologize. If there is anything we can do in the future, please let us know.

Over the years, I’ve made several purchases at Encore. After today, I will never shop there again. This afternoon, I purchased a piece of furniture. At checkout, we told the salesperson we would return later in the afternoon or tomorrow to pick it up as we were in a small vehicle at the time instead of our truck, and he agreed. We paid in full and left with receipt in hand. A couple of hours later, we received a phone call from the salesman stating that he had failed to put a “Sold” sticker on the furniture, and as a result, someone else purchased it and left with it. He stated they would refund me. My husband called back and asked to speak to the manager, requesting that they call the other customer and have them return the furniture we’d already paid for. Instead, the manager refused, stating that the furniture had still been in the store’s possession and a “human error” had occurred. My husband kept requesting that the manager call the other customer and explain that we had already paid for it, and the manager kept refusing. The manager insisted on refunding us instead of doing what we asked. He said if we didn’t give him our card number that we’d paid with, he would just void the transaction. Encore didn’t have a problem calling us to tell us they’d sold our already-paid-for furniture, yet they refused to call the person they’d then sold it to in error. Apparently, they don’t keep a record of inventory in their system to know when they’ve sold an item. And instead of offering us customer satisfaction, the manager was belligerent about refunding us without any other attempt to make sure we were satisfied enough to shop there again.

A lot more to this story, thank you for bringing this to our attention.  After speaking with the customer, who did this review under a fictitious name, we learned that the mattress was too large to go through their stairwell.  The delivery guys went way beyond what was expected by hanging off of the side of the staircase and taking the mattress over a balcony.  This should not have been asked of them and they have been advised that we will always go beyond what is expected by the customer, but not to the extent of putting people in danger of being injured.

The delivery man obviously was unhappy about our narrow staircase. He told me he only did the lifting the mattress to upstairs to keep his job.

...Well, thank you for the response, although I do not understand how that would put someone in danger when my husband actually stayed at the balcony when the delivery man stayed underneath to lift the mattress, I apologize for that. But if it was dangerous I should be told at the time. I made the suggestion of moving the mattress through balcony because the delivery men said there was no way they can take the mattress upstairs. So should I return the mattress or just let it sit in my living room?!? I do not have experiences moving furniture but I thought they are professional and they should know? So I made the suggestion, if it does’t work then I should be told it doesn’t work, but not be treated with a very bad attitude which made me felt it was my fault to choose live in a house with a narrow staircase. The entire service was unprofessional after payment and most importantly they acted impatiently and irritated throughout the whole process.

My complaint was not well received as well. When I tried to explain the situation to the staff( later I know it was the OWNER himself), he kept interrupting me and blamed me for putting their delivery men in danger.  Of course I am not a native English speaker, so it was harder for me to explain clearly when there was zero patience & no listening ear at all! Again, the ENTIRE experience was a TOTAL disappointment! I feel even more upset after I talked to the owner. I do not have any intention to put people in danger. What I need is only professional service of a furniture company.

Massive warehouse showcasing new, imported, consignment & vintage furniture, gifts & decor.

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