Great selection of books, movies, posters, and even some guitars. We love the children's books section; it's organized and accessible for littles.

It's always a treat to go in there. All the staff is so friendly and helpful.

Nice place always organized have a variety of stuff

Good selection of books, media and novelties. Buy back program could be better but I'm going there to spend money on books, not make money.

Great place to find some early 80’s bangers in the comic bins. Lotso book, vintage toys, games and YES….FUNKO POPS.

Non-fiction books are in large order all the way in the back. Also, some cool action figs out of the box seemed rare.

I absolutely love going to this store, especially when they have penny-a-page event. Great place to buy used books in good condition.

I really enjoy the huge selection of nostalgic and anime merchandise they have at the store.  It's a lot bigger than what I originally thought. Could spend hours browsing through the many genres of books they have also.

Huge store, tons of books used and new. Comics, games, toys, clothing, vinyl records, gifts, video games, anime, monga, snacks and drinks, spent 2 hours in here and the store had very pleasent and helpful staff!

My oldest daughter loves books. We discovered this store one day while visiting Petco next door. When you walk in it is HUGE inside everything is so well organized from movies, books,records, CDs,posters genre ect. It isn't dirty, the re are no books laying everywhere or misplaced. We spent a good hour in the book store just taking in all the things they had available and all the books we've never seen or would think exist such as night mare before Christmas cook books or stitch cook books. Everything grabs your attention it's hard not to spend longer then half hour in there. And the staff! The staff is so wonderful we had bought 2 used kids books and didn't know there was a promotion that day a bogo deal but the cashier let us know and asked if we wanted to go pick 2 free books my daughter was so so excited. Way to go! 5 stars all around!

My go-to bookstore when in Highland. I can always find what I need and the used book selections are huge and prices are so cheap (lower that Amazon). The staff there are so helpful with finding books for you because it can become overwhelming looking for specific books sometimes. The option to sell books back for cash or credit is available but don’t think you’re going to get a lot back for them. I sold back about 8 books one time and only got like $6 back😂. But every dollar counts! It still allowed me to purchase at least one book LOL. I wish there was a spot to sit and read for a bit, but the lack of that doesn’t weigh much on my opinion of the store. I come here about twice a month. If you sign up for texts you get alerts when sales or promos are happening. The discounts are usually on the weekends that don’t really work for me as I usually shop there on weekdays 😩.

This wonderful store has it all! There are so many awesome books here. You can also find really great funkos, video games, art, guitars, movies, and so much more! And if you need help, the staff is super friendly and very knowledgeable. I LOVE 2nd & Charles!!

The staff is really nice and thoughtful. The store stays open fairly later than most bookstores and it has a nice selection of books. The only downside is the lack of order to find books in some areas.

One of my favorite places to go and I do come here a lot! employees are very friendly and so welcoming. Place is always so clean and organized. I love that they sell used books and I say about 95% of those used books are in great condition. You can find amazing prices that are hard to pass up. I definitely highly recommend this place to anyone! If you have not been here yet, you’re missing out😁

This is a fabulous place. They have used and new books at incredible prices. I bought a science book gently used for $5.99 that detailed for $32

They sell movies. They didn’t have hiking books yesterday. I lead FREE hikes everyday of year. You can Google my name “Ron Seman” or name dot Com

Really unique store. Has tons of used and new books ranging the entire gambit. Also has a huge selection of records new and used as we as musical equipment like guitars for sale. Great place to bring young and old readers alike. They also have retro gaming system. Go with some time to really look around.

Great place overall definitely a great book selection also albums CDs and DVDs cool figurines also definitely love the book selection definitely will recommend and will return

Not a terrible place but only 5 stars because there's no competition. I like the atmosphere and the selection is okay. Sometimes the wait is much too long, and they often don't have the most sought-after books, but the biggest issue is the low price they give you for your books when you sell to them. But I'm glad there's a bookstore at all!!

Comfortable atmosphere and excellent customer service! Creatively displayed items throughout the store and daily bargains curbside! They have a VARIETY of items available as new or gently used (clean and good quality). Easy to find books, comics, graphic novels, albums, DVDs and toys.
For specific items you can call to inquire about inventory.

It's a great bookstore you can find anything.

The prices for the used books here are STEALS.  The atmosphere is amazing, too.  As of writing this, I work at the Subway on Main Street, not too far from the store, and I honestly just go in sometimes after work to revel in the cozy atmosphere.  Staff is great, and is a great place to shop.  There really is something for everyone here.

This is a great place to shop and I can spend at least an hour here. There are so many books to choose from, both new and used, and most are a good price. Plus it is very organized. There are also other items such as toys, movies, video games, puppets, stuffed animals, and unique gifts so even someone who is not a book lover can enjoy their time here. All they are missing is a coffee shop inside!

Great selection of books,  comics,  various toys and collectibles,  even some musical instruments,  games and game systems. Good prices too.

Amazing place. So glad that I finally decided to check this store out. Great prices on their books, and I love their vinyl section. My Dad will get a kick out of this, and my Mom was in Heaven. She couldn't decide which book to buy. Will definitely be back soon, and this will be an excellent store to Christmas shop at.

This is the ideal retail store. Here you have the ability to buy, trade, and Sell. It has great deals and fair prices. Their selection of books and categories are phenomenal. I recommend to anyone who is a collector of games, action figures and Books. You will never be disappointed entering the store.

Store is clean and neat. The organization is a bit broad though. I wish they had sections broken down more.

Lots of stuff, many good deals. A little overwhelming with stuff everywhere so takes time to 'consume' but areas are fairly well signed. Staff is very helpful. I was intrigued with the buy, sell, trade options which had signage everywhere but I didn't actual see or get offered details about it when I made my purchase. I was asked to sign up for their rewards but declined- maybe the details would have been with that sign-up 🤔.  Worth another trip if your a browser,  thrifter, or looking for a place to recoup cost of books you've read.

It was areally cool store with so many books at great prices but, it was so hard to just browse if you didn't know exactly what you were looking for. I would suggest a little more organization with sections.  Narrow them down a little, they are to big right now. Staff was very nice and very friendly and the store was very clean!

It has a great selection of items. Their book section is huge. Loved it.

Been a while since I've visited. Came there to sell some books with normally doesn't take more than a half hour. I was told 15 mins, so I browsed around. Hour later, I asked about an update, and was told they don't provide times and that I will be notified before closing. So I roamed the stores around, finally 2 hours later I inquired to a manager and was told they are under new management and don't quote times, however, my offer was ready anyway (no notification). It was also a weird atmosphere as half the lights weren't working, or at least on in the store. So most aisles were browsing in the dark.

Hopefully it was a fluke, because I go out of my way to visit the store and normally have a positive experience.

Love this place! Great selection of new and used books, unique gift type items, music, techie things like phone chargers, etc. Huge selection of books separated by genre and interest. Bring your own bags, though! Unless you want to purchase one of their reusable bags to carry out all your stuff in.

Please lower the blaring music, though. There’s already so much stuff surrounding you inside the store, super loud music over the speaker system is an assault on the senses.

Really nice store. A lot bigger on the inside. Large selection of items in all categories; books, movies, music, etc. Large children's section. They sell vinyl. Reasonable prices. Love the free books available outside. Friendly staff. Eco-friendly store. Seating available.

Not happy with the price I received for my books.

Great place to buy stuff. Don’t come here if you’re looking to offload extra books at a fair price.

I used to enjoy this place a lot more, but lately, though there are thousands of books to choose from, new and used, they're almost always full price. The used books are almost the same price as new and I would NEVER recommend selling DVDs to them. I brought 48 DVDs and they said they could only take 31. That was fine and understandable, but they wanted to give me $1.38 for ALL 31. The staff, however, is usually friendly and the atmosphere is clean and calm.

Good used bookstore. Sadly, it's not good to sell books here. They only pay pennies for good books and movies.

My only knock on this location and it's a big one. There was no place to sit. I would've stayed longer and bought more if I could've sat while reviewing some books. Otherwise it's a great place.

I
Overpriced but the collection was nice.

This is as a movie collector, not a disgusting book collector 🤢. The movies aren’t priced that well compared to the nearest other movie seller, Disc Replay. The organization is so bad. All the movies are just jumbled together. One minute you’re in the anime section, then boom you’re in the exercise DVDs. No hard separation. All movies formats are in the same 6 sections. No separation of DVD, blu-ray, and 4K. I would love a dedicated 4K section. I don’t want to sift through all of them to find like 1 very overpriced 4k movie. I’d even like a section for the boutique movies from Criterion, or Arrow. But no. No self respecting Criterion collector is not going here.

Two stars only because their book selection is amazing. Their employees are not knowledgeable at all when it comes to collectible tcg. They put stickers directly on the cards (15 dollars and under). When I complained I was told they do not damage the card which is not true, but even if it was true why would you not put stickers on every single card.  BECAUSE it damages it... When I explained that I have tried to take the stickers off before and damaged a card I was told I was wrong and that they do it all the time... if you are a serious collector do not go there! The employee that told me this was Adriana. She should have just said sorry and moved on.

Me and my grandma went in and gave almost 150 booked it took them forever to figure a price out. And said only 47 dollars. For them. When we called the lady was very disrespectful when I called. Cause whem.we talked earlier my internet went out cause of a storm and it made me hang up.

Horrible customer service. Six books could not be priced on one hour. Only one other bin was waiting to be priced. Obviously they do not  want my business,so, I will oblige them.

First time and Last time ever to this store… my NEGATIVE Review is for Selling Itens - why should a customer have to wait 3-5 hours????I mean I could understand maybe 30-45 for Trades but 3+ hours is way too long.  A Customer should come FIRST. The Store was Not Busy at all - 1 Cashier and 2 Store associates!! When I asked Adrianna if my Trade In could be processed ASAP and she said NO!! She was very Snippy!!
Gurnee Mills is a much bigger and better store….. this Hoghland Store 👎🏽👎🏽

My first experience will be my last experience. The customer service was horrible! She was rude and short with her service. When she called me she quoted me one price then she called me back and said she made a mistake and quoted me a different price and when I arrived it was even lower!  I took my books back and I will never return or recommend to anyone!

This store was our absolute go to for birthdays and Christmas gifts for our pals. I'm now incredibly excited to support the new business Barnes and Noble opening up down the street when they open.

Due to financial constraints we tried to sell some movies to help us out on some grocery money. A full box set of three Lord of the Rings DVDs is worth $80—100 on Amazon. Thinking about how we have never had problems with this store before and avoid worrying about shipping, we brought these and an entire bag of DVDs in to be appraised. We were offered for EVERYTHING less than $7 cash or $14 dollars in store credit.

The person processing our order told my husband it'd take at least a day, so when we left them there on Saturday we didn't expect anything to be said until Sunday at the earliest, so we didn't come in on Sunday. Apparently that was a mistake because when they made the offer over the phone on Saturday and offered almost nothing for our items they didn't say we had to come in within 24 hours or close on Sunday.

So despite saying no thank you on Saturday, they sold our items on Sunday without a call or alerting us if we didn't come in Sunday this would happen.

So my husband goes in with his ticket to pick everything up and gets the lovely surprise of all of our items already ticketed on the shelves. The lord of the rings sets, being sold for double our ENTIRE in store credit amount offer.

We learned that only Adriana Rivera, the general manager could do anything at all about this and that she leaves earlier in the day so if you come in after a 9-5p chances are you probably can't talk to anyone about your items being stolen and resold.

So she gives us the "it's our word vs her employee who's never done anything like this before in his six months of employment here" , and insuates we're liars. And have no proof. So, to keep her job, she doesn't have the power to return our items, but she'll sell the three DVDs back to us for 50% off when we shouldn't pay a thing because we refused the store credit every single time it was offered but it was "applied to our driver's license anyway". So we payed two dollars for items we refused to sell to make sure no one else bought them. And that's two dollars out of our own pocket after the entire store credit was applied.

So, they got a bag full of movies including 8 seasons of a Scrubs TV series with over a 50% up sell for completely free and we pay two dollars for three out of the full bag of movies we didn't want to sell for the extremely low ball price they offered to begin with.

I severely hope your profits make up for the easily $150 dollars we've spent here every year alone that we no longer will be spending there on top of telling every person we know this place will rob you and then sell your items right back to you.

I'd avoid this place like the plague. I sincerely hope everyone reading this knows that this place will be happy to rob you to and sell your stolen items back to you at half price to keep a cooperate greed policy. The fact that the employees and these reviews recognize this happens all the time and won't change their policy or at least inform their buyers during the phone offer of their policy, suggests this place won't be around long.

I'm genuinely curious if this store actually wants to sell anything at all. I've never seen a 4 times markup of used media before. It's a borderline scam. I primarily collect video games and movies. When there is a store (Disc Replay) a short walk away that has significantly better prices on everything I'm looking for... why bother ever going to 2nd & Charles? It's a real shame too because there is so much wasted potential here. Tons of variety and volume of stuff to look at, but for what? I certainly ain't buying anything here. The owners should be embarrassed.

The store is run by a greedy corporation. If you sell something to the store they will give you garbage in return for an offer. I was selling something that was originally $50. Their system offered $2.50 for it. They give maybe 5% of what the product is actually worth. To then up sell it for $30 or so. The employees are poorly trained and have no information on the policy they enforce. The common theme from the employees is they have no say and are too afraid to lose their jobs. The computer system makes the decisions on how much to offer. Yet is programmed by the corporation to low ball every price to an insulting level. The employees just blindly say this is what the system offers and we can't question the system. The store also promotes Leftist ideology as well. This store is a typical corporation that is out of touch. They do not care about customers or employees. They only care about profits  since it is run by yet another greedy out of touch elite. They also charge for bags as well.

So I'm only giving it three stars because of the buyback program. I went and took 11 books( A court of Thorn and Roses, Katee Robert Books, and Colleen Hoover books) and a kindle. You know what they offer was 16.95 in cash and 20 dollars in store credit. Bro when I had stand and there and stare at the cashier in stock. Those was all popular books and plus a kindle and they often me 16 dollars. The books were all new, no dents, or rips, no nothing. I was at least expecting 50- 60 dollars that is very reasonable.

The customer service is good it's just the buyback program is laughable. You are better off selling your books at a different website or facebook marketplace.

Edit: I scrolled down and saw that were many other experiences like mines. I knew I wasn't tripping cause that buyback program is nuts. I seen someone bring 6 boxes of books just get 4 dollars. Now that is even more crazy. I changed my review to 1 star.

I brought 5-6 big heavy boxes full of books to their store.  They barely wanted any of them.  All my hard work carrying all of those books in and out of my car and driving to their store...They gave me a whopping $4.  Not worth it. Sell your books yourself online.  I would have given 0 stars if I could.  We actually bought a book from their store before this that was in terrible shape, so for them to turn down so many of my books that were in good shape is just not right.  Nothing will make me change my mind about your store.  I really don't want to ever spend a dime at your facility again.

Will never go back to this store again! They rejected all 63 vinyl records I brought in and only returned 51 back to me. If you don't want to buy them, that's fine but please give me ALL of my items back. Customer service is laughable at best! I used to tell all my friends and family what a great place this is as I have had good experiences in the past but never again!

Very frustrating dealing with the store manager Adriana. To be honest, just working thru the trade in process has definitely not been worth my time and effort.  Customer service is the worst and management needs to work on their soft skills.  The way they handled my personal needs as a customer indicates to me that there are deeper internal issues. I suggest to everyone at this point in time that going to this store is not worth your time lest you become extremely aggravated.  I was told many things by the store manager and employees that indicate they resort to any underhanded tactics to survive.

Retailer buying, selling & trading CDs, books & video games, plus DVDs & vinyl records.

2nd & Charles

Hours

M F

Cloey horlacher

Sammie Medonic

Sirenna Blas

Barry

Katerina Maidanik

Susan Rodriguez

Nate Durbin

Selina Gonzalezh

alia donald