Volunteers of America Thrift Store- West Broad Street
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The Volunteers of America Thrift Store on West Broad Street in Columbus, Ohio is a beloved local treasure trove for savvy shoppers. As one reviewer describes, "Always a treasure hunt! A wide variety of merchandise" awaits customers at this well-curated thrift store.
With a reputation for an impressive selection, the store offers an eclectic mix of clothing, household items, furniture, toys, and more. As one shopper raves, "I have found some amazing wedding level dresses here for under $20. If you have a creative eye, you're sure to find something for you too." Another customer notes the store's "nice selection of electronics, clothing and other things you would be looking for."
Beyond the diverse inventory, customers rave about the friendly, helpful staff who go above and beyond to assist shoppers. As one reviewer shares, "The new manager is really friendly and a people person. I met her while she was working the register (I love managers that are out helping the staff and clients instead of hiding in the back or at some office)." Another customer singles out an employee named Willie, describing him as having "the biggest heart I've seen in a retail store" and praising his attentive customer service, even when the store is busy.
Shoppers also appreciate the store's mission, with one noting, "And knowing that shopping here also helps people in need is definitely the icing on the cake. The perfect place for retail therapy because even if I'm buying something I might not even 'need' the price is good and I'm helping a charity."
Overall, the Volunteers of America Thrift Store on West Broad Street offers a unique and rewarding shopping experience, with a vast selection of quality merchandise, a welcoming atmosphere, and the satisfaction of supporting a charitable cause. As one long-time customer sums up, "I have shopped and donated items here for over 20 years and my husband says that I rarely just drop stuff off, it's more like an exchange lol."
50 reviews
theresa bebee
Always a treasure hunt ! A wide variety of merchandise.
Claudia Dutton
I love this store on West Broad! I have found what I needed 99% of the time, from unique things to clothing and home items. The new manager is really friendly and a people person. I met her while she was working the register (I love managers that are out helping the staff and clients instead of hiding in the back or at some office). Willie that works helping people with big/heavy items has the biggest heart I've seen in a retail store. No matter how busy he is (during the 50% off sale that man is running and sweating like crazy) he always has a big smile on his face and makes sure he helps everybody before taking a single break. He treats people with care giving each customer the special attention they deserve. Willie takes such pride on his work that once I was getting a small table by myself and when he saw me, since he was free, he came running to help me and told me to let him do his job lol. He took the table all the way to the register with his high spirits and kindness. And knowing that shopping here also helps people in need is definitely the icing on the cake. The perfect place for retail therapy because even if I'm buying something I might not even "need" the price is good and I'm helping a charity. I have shopped and donated items here for over 20 years and my husband says that I rarely just drop stuff off, it's more like an exchange lol I know prices have gone up since I started going there but hey, that's called inflation... same thing happened at the supermarket, gas station, etc... Thank you guys for being there and for the work that you do!
Thank you so much for your kind review!
Dan RooF
Nice little thrift store huge selection of clothes, toys, furniture, household accessories and blankets I've been goin here since I was a little kid they have always been clean and neat. They have dressing rooms here as well and they do car auctions I believe
Dana Nunez
I've been thrifting for years and I can honestly say this is one of the best thrift stores I've been to. Prices are great and they have a lot of name brand stuff in great condition.
Your review is greatly appreciated Dana! So glad you enjoy our store!
Kimberly Morris
I love to shop here! Why pay retail on everything! I feel like I’m on a scavenger hunt and that’s why I find treasures! Friendly staff ask for Brandon he’s the best! 1/2 priceTuesdays end of the month!!!!
Sharron Kay
Best overall thrifting in Columbus!! Got all my Christmas,for less than 48$.. gifts-new items in boxes,a tree, new -2 door Snowpeople standups,stand, decorations, wall sconces, 'new- Christmas 'jamas., new-Santa hat, new-flamingo stocking
Anna Morlock
I have found some amazing wedding level dresses here for under $20. If you have a creative eye, you're sure to find something for you too.
Thank you Anna for your kind review!
Amber Lance
A nice thrift store to visit this has nice a seclection electronics clothing and other things you would be looking for never had a issue employees here are friendly and great
Shiza Shiza
Very nice thrift store. Think the prices are fair and love shopping here. Never had a problem with any of the employees. They all are very nice to me and my mother when we come rather it’s day or evenings. Love they have dressing rooms as some don’t. And glad you can plug things in to try them out. Also glad they have a public bathroom. I’ve been to some that you had to leave and go down the street just to find a bathroom. I always seem to find what I’m looking for while there. I can spend hrs looking through the clothes and items here.
Jenna Williams
Great selection of clothing, organized by color and not by size. This normally turns a lot of people off, but VOA has the best clothes and makes it worth the trip everytime. It not being organized by size makes it difficult and time consuming, my only complaint.
Hi Jenna, thank you for the review. Yes, we do organize our clothing by color and not by size. We do this for a couple reasons. First, not all of the clothing that's donated has a sizing tag. Second, there's different sizing standards among different clothing brands. Last, this organization method allows us to efficiently add thousands of new clothes onto the sales floor every day. Thanks for thrifting at Volunteers of America.