Federal Way Custom Jewelers

We were looking for a pretty rare kind of sapphire for our engagement ring, and they were the only jeweler we found in the Seattle area that had it, and we were also generally impressed by their deep collection of rare, beautiful, and unique gems, and even ethically sourced. It’s clear that Sean and Brandon have a deep love of jewelry and gemstones, their stories and lore and uniqueness. Their ethics, documentation, transparency, and service gave us so much confidence and trust in their work. We ended up finding the stone we were looking for in an antique and then moving it to a custom ring that they designed and made. Sean kept us in the loop every step of the way, from the CAD design to the casting to setting the stone, getting the items recertified, to even helping with insurance. In addition, their craftsmanship and flexibility was impeccable and we thought their prices seemed reasonable for the rarity and level of service that they offered. If you’re looking for a special piece with rare or unique gemstones, I can’t recommend them enough!

Federal Way Custom Jewelers is outstanding overall. Brandon is extremely knowledgeable, helpful, and a pleasure to work with. We have purchased items, had jewelry repairs and appraisals, and sold items with them and I couldn't recommend them more. Thank you!

I love this place, the staff is so kind, and knowledgeable and their inventory of gems is unmatched!!! My favorite place to shop for jewelry and get jewelry repairs!

Sean and Donna are the best people ever! They have always helped me with my watch issues. They're very good at problem solving and never short on resources to help me when my band breaks off my precious watch. Specifically ask for them if you have tedious concerns. Thanks for all the help!

SEAN! Let me tell you about SEAN. He is part human part diamond, he can tell you anything and everything and explain in forwards backwards and upside down. He should teach a course in college about jewelry. The guy is a genius when it comes to his craft. He walked me through resetting my diamond & i will 100% be coming here and only here for the foreseeable future. #Seanisthegoat

Excellent customer service! The jewelry is so beautiful and lots of choices. I took my wedding ring to be fixed and I received it back and it was gorgeous the repair and the shine. I will definitely be back!

We cannot express enough how incredibly grateful we are for the outstanding, FREE jewelry valuing service provided by Brandon Jenkins Moak at Federal Way Custom Jewelers. We have already referred this amazing business to others - as it is truly a GREAT PLACE to learn about and purchase jewelry. From the moment we walked in, we were met with a warm welcome and an unmatched level of professionalism and graciousness. Then, for nearly two hours, Brandon meticulously went through all of our family members’ jewelry. His patience and precision were evident as he carefully examined each piece, estimating its age and educating us on the history and value of the collection. We had no idea what we had or if it was worth anything until Brandon took the time to educate us. We had items made of gold, silver, various gems, diamonds, rubies, and more, and Brandon’s expertise shone through as he shared his immense knowledge with us. His obvious dedication to his craft and to his clients is truly inspiring. Brandon went WAY above and beyond. Despite the extensive time and effort he invested in valuing our jewelry, he provided this service - as noted above - completely free of charge. This level of generosity and commitment is rare and deeply appreciated. We were so impressed with Brandon’s service that we offered to buy him a restaurant gift card as a token of our gratitude. However, Brandon humbly declined and simply asked for an online review. It is our absolute pleasure to write this review and sing his praises. Federal Way Custom Jewelers is a gem in the community, and Brandon Jenkins Moak is a shining example of what exceptional customer service looks like. We are so very grateful for his time, expertise, and kindness. So, for a jeweler who is knowledgeable, patient, and genuinely cares about his clients, Brandon and Federal Way Custom Jewelers is your man. Thank you, Brandon, for your amazing service. You have earned our highest praise and deepest gratitude.

Brandon is a professional who is punctual with his communications, accurate with his estimates and treats his customers like - well gold! Definitely a wonderful experience working with him and I highly recommend Federal Way Custom Jewelers!

Great Customer Service! Many thanks to Donna, who helped go through a shoe box full of inherited jewelry with me. Donna patiently went through each piece knowing that my experience level and understanding of the items were minimal. She even cleaned a few pieces for free, and let me know which items might be worth selling - maybe 5 % of the hundreds of items she looked at. Thank You!!

The best jewelry store in the entire Puget Sound area. The customer service, the superb quality of their gem stones, their designs, the friendliness of the personnel in this store - and of course the trustworthiness. Federal Way Jewelers has it all. They have been our go to store for over 30 years. Even when we lived 2000 miles away. We are three hours away from them now, but they are still the ones we reach out to with our needs or desires.